By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Prior to your purchase no stock of the purchased goods exist. Furthermore, based on the information written above, you acknowledge and agree that your rights to make changes or cancellations are within 24 hours from your purchase confirmation. Once the 24 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
Returns are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return: